Our policy lasts 50 days. If 50 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A photo evidence may be requested prior to further action. Original shipping costs can not be refunded and buyer must return item at buyers expense. If you wish to return your items for an exchange or refund, please contact our customer service, and we will respond to you within 24 hours (firstname.lastname@example.org)!
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your request for a return/refund, we require a receipt or proof of purchase.
Please do not send your purchase back to individual manufacturers.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable) -
Once your Return/Refund application is received and inspected, we will send you an email to notify you that we have received your application. Allow 1-3 Business Days to allow us to examine your application. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or via Paypal, within a certain amount of days. Adavue reserves the right to request all information deemed necessary to examine a return/refund application.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact/message us and we will direct you to our nearest collection address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item which are not trackable.
Complaints: - Sales@adavue.com
When making a complaint, please let us know the following information:
1) Your Name and Email Address
2) A Brief Description of the issue
3) Order number, the product name and serial number, if applicable
4) Date of purchase
We will respect our customers’ privacy in relation to any personal information given to us.
Adavue Group Pty Ltd
ABN: 46 618 876 967